VP-ASP :: Shopping Cart Software

Shopping Cart Software Solutions for anywhere in the World

US/Canada(Toll Free): +1 888 587 2278
Europe/UK: +44 (020) 7193 9408
Australia/New Zealand: +61 3 9016 4497

Welcome to VP-ASP Helpdesk

VP-ASP realises how important support is, especially to users who are new to e-commerce and the Internet in general.

That's why we run a multi-tiered support system to ensure you can easily find the answer to any query you may have.

Step 1 - Read our extensive User Guides, which offer assistance on setting up VP-ASP, setting up advanced features, customizing your design and much more!

Step 2 - Check our Troubleshooting and Helpnotes pages, we have hundreds of helpnotes covering a wide range of topics.

Step 3 - Check our Customer Forum - our active forums are a place where many of our customers gather to share their knowledge of VP-ASP.

Step 4 - If you still can't find the answer to your query, or you need it resolved quickly. Open a support ticket through our Helpdesk.

New Users - you will need to REGISTER before using our helpdesk system. Registration for the help desk is FREE.

Sales Queries - please go to our sales enquiry form to ask us your sales-related questions.

Development Queries - please login to our helpdesk and post a new ticket with your development request.

Existing Users - you can login using the login form on the left of this page.


Support Points - With each license a free support points bundle is included. Support points can be used in our helpdesk for assistance with setting up or how to queries.

Our support team are available 24 hours a day Monday to Friday.

For hosting issues we provide a 24/7 support service.

Points are NOT charged for the following requests:

  • VP-ASP Hosting queries
  • Presales queries
  • Bug notifications for the most recent release of the VP-ASP software
  • Business Ready Plan customers

For more information on how support points work please see our Support page