VP-ASP :: Shopping Cart Software

Shopping Cart Software Solutions for anywhere in the World

US/Canada(Toll Free): +1 888 587 2278
Europe/UK: +44 (020) 7193 9408
Australia/New Zealand: +61 3 9016 4497

Welcome to VP-ASP Helpdesk


VP-ASP realises how important support is, especially to users who are new to e-commerce and the Internet in general.

That's why we run a multi-tiered support system to ensure you can easily find the answer to any query you may have.

Step 1 - Read our extensive User Guides, which offer assistance on setting up VP-ASP, setting up advanced features, customizing your design and much more!

Step 2 - Check our Troubleshooting and Helpnotes pages, we have hundreds of helpnotes covering a wide range of topics.

Step 3 - Check our Customer Forum - our active forums are a place where many of our customers gather to share their knowledge of VP-ASP.

Step 4 - If you still can't find the answer to your query, or you need it resolved quickly. Open a support ticket through our Helpdesk.

New Users - you will need to REGISTER before using our helpdesk system. Registration for the help desk is FREE.

Sales Queries - please go to our sales enquiry form to ask us your sales-related questions.

Development Queries - please login to our helpdesk and post a new ticket with your development request.

Existing Users - you can login using the login form on the left of this page.

 

Support Points - With each license a free support points bundle is included. Support points can be used in our helpdesk for assistance with setting up or how to queries.

Our support team are available 24 hours a day Monday to Friday.

For hosting issues we provide a 24/7 support service.

Points are NOT charged for the following requests:

  • VP-ASP Hosting queries
  • Presales queries
  • Bug notifications for the most recent release of the VP-ASP software
  • Business Ready Plan customers

For more information on how support points work please see our Support page

Help Desk Operation Hours

Helpdesk Hours

The time now in New York is Thursday 7:04:37 PM. TThe Helpdesk is manned during the hours in the graphic to the left which are Eastern Daylight Time (UTC -4.0).

Outside of these hours, we offer emergency server down support for VP-ASP Hosting and Business Ready Plan customers only, if your site is down, please submit a ticket or contact us on Live Chat and we will investigate ASAP.

Please note that Business Ready Plan Customers receive free support via the Helpdesk or Live Chat and VP-ASP Hosting Customers receive free hosting related suport, all other customers must purchase support points.